Product Fulfillment: Our policy is to provide the latest models available from the manufacturers and suppliers we use to source the brand name merchandise displayed at this site. Due to supplier changes and availability, we reserve the right to remove a product from the company store and/or offer a reasonable substitute. In the event a similar product substitute is not available at the time of redemption, we will notify the award recipient to redeem a different award in the same point category.

Customer Service/Returns: All manufacturer warranties apply to items fulfilled from our sites. These warranties vary depending on the manufacturer, but most products guarantees are for a minimum of one year. Most of the DI products are from brand name manufacturers and distributed at retail, thus minimizing potential product problems. However, we will accept returns under conditions specified in our agreement with you.

Pricing: Digital Incentive reward products are shipped from various warehouses around the United States. Delivery times vary depending on availability. Our quoted charges for freight and handling are set by the vendors based on their volume discounts and are passed through to our clients. We do not mark up freight and handling. The various price categories in a quote and thus at a website are based on delivered costs. We reserve the right to pass through any shipping (not product) increases to our current contracted customers. Please note that when the delivered cost of an item exceeds the current category parameters, the item will default to a higher cost category, thus enabling you to maintain promotional cost averages.