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Data Management: As a program
evolves and participants achieve various levels of success points are added to
their accounts when they achieve their objectives. Based on the program you
choose, points can be added and/or updated via our management tools or using a
pre-defined Excel spreadsheet. The process is relatively simple and our
customer service department is available for assistance.
Order Processing/Fulfillment:
Point tallies are added weekly, bi-montly, or montly depending on the
promotion. We will consult with you on your needs for this depending on the
program.
Customer Service: In any
given program questions fall into two major areas. Our customer service
department provides assistance to participants for product information, order
entry, order status and anything regarding our service. Each site is built with
a link or links to management to answer any promotion specific questions.
Reports: At this time the DI
system provides three basic reports - Product mix, Product Redemption, and
1099's.
Communications: Every site
will have an area on their home page for updates and communications from
management or Digital Incentive regarding their program.
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